What technology do restaurants in Australia use?
Square leads POS in Australia, at 60% of places with a POS system seen. Across its cities, online ordering is higher in Melbourne (21%) than in Sydney (13%).
Share of open Australia eating and drinking places with recent reviews and a POS vendor seen.
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The leading POS system vendors in Australia. Share of open Australia eating and drinking places with recent reviews and a POS vendor seen.
| Share | |
|---|---|
| Square | 60% |
| Redcat | 12% |
| Abacus | 6% |
| Lightspeed | 3% |
| TapTouch | 3% |
| Impos | 2% |
Share of open Australia eating and drinking places with recent reviews and a POS vendor seen.
Square leads POS system in Australia at 60%, ahead of Redcat at 12%.
Australia: key shares
60% of places with a POS system seen run Square
12% of places with a POS system seen run Redcat
6% of places with a POS system seen run Abacus
Vendors we track
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Reservations in Australia
At the top of reservations in Australia, OpenTable (41%) and NowBookIt (36%) are near level.
Share of open Australia table-service restaurants with recent reviews and a reservations vendor seen.
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The leading reservations vendors in Australia. Share of open Australia table-service restaurants with recent reviews and a reservations vendor seen.
| Share | |
|---|---|
| OpenTable | 41% |
| NowBookIt | 36% |
| SevenRooms | 24% |
| ResDiary | 5% |
| Obee | 4% |
| TableAgent | 2% |
Online ordering in Australia
Square Online leads online ordering in Australia at 35%, ahead of Foodhub at 10%.
Share of open Australia food-serving places (no bars) with recent reviews and an online ordering vendor seen.
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The leading online ordering vendors in Australia. Share of open Australia food-serving places (no bars) with recent reviews and an online ordering vendor seen.
| Share | |
|---|---|
| Square Online | 35% |
| Foodhub | 10% |
| Nextorder | 8% |
| DoorDash Storefront | 5% |
| TuckerFox | 5% |
| Bopple | 5% |
DashLeads
Every Australia restaurant and the systems it runs
- Australia restaurants with their POS, booking and online ordering vendors
- The places on Square, Square Online and Hey You, and the ones on none
- Australia city by city: Sydney and Melbourne
- Export the list to your CRM
We walk you through Australia, system by system.
Loyalty in Australia
Hey You leads loyalty in Australia at 92%, ahead of Marsello at 8%.
Share of open Australia eating and drinking places with recent reviews and a loyalty vendor seen.
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The leading loyalty vendors in Australia. Share of open Australia eating and drinking places with recent reviews and a loyalty vendor seen.
| Share | |
|---|---|
| Hey You | 92% |
| Marsello | 8% |
Rewards and discounts in Australia
EatClub leads rewards and discounts in Australia at 57%, ahead of Entertainment at 24%.
Share of open Australia eating and drinking places with recent reviews and a card and dining rewards vendor seen.
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The leading rewards and discounts vendors in Australia. Share of open Australia eating and drinking places with recent reviews and a card and dining rewards vendor seen.
| Share | |
|---|---|
| EatClub | 57% |
| Entertainment | 24% |
| Velocity x me&u | 21% |
| First Table | 12% |
| My NRMA dining | 9% |
| Amex Platinum Dining Credit | 1% |
Marketplace storefront or own ordering
Share of open Australia food-serving places (no bars) with recent reviews and an online ordering vendor seen.
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Ordering channel types in Australia. Share of open Australia food-serving places (no bars) with recent reviews and an online ordering vendor seen.
| Share | |
|---|---|
| Own ordering software only | 93% |
| Marketplace storefront only | 5% |
| Both | 3% |
Sydney and Melbourne side by side
Each row is a share of the city's own places with recent reviews (table-service restaurants for booking, food-serving places for ordering and delivery), so the cities compare like for like.
| Sydney | Melbourne | |
|---|---|---|
| POS | 12% | 17% |
| Booking platforms | 21% | 25% |
| Online ordering | 13% | 21% |
| Loyalty | 2% | 1% |
| Card and dining rewards | 15% | 14% |
| Delivery app listings | 68% | 67% |
- Online ordering: higher in Melbourne (21%) than in Sydney (13%).
- POS: near level across Melbourne (17%) and Sydney (12%).
- Booking platforms: near level across Melbourne (25%) and Sydney (21%).
- Delivery app listings: near level across Sydney (68%) and Melbourne (67%).
- Loyalty: seen at under one in ten places in every city (Sydney 2% and Melbourne 1%).
- Card and dining rewards: near level across Sydney (15%) and Melbourne (14%).
Delivery apps in Sydney and Melbourne
The first rows are shares of each city's delivery-listed food-serving places; chain and independent rows are shares of all its chain outlets and independents. Restaurants list on both apps more often in Melbourne (63% of delivery-listed places) than in Sydney (54%).
| Sydney | Melbourne | |
|---|---|---|
| On two or more leading apps | 54% | 63% |
| On Uber Eats only | 41% | 31% |
| Chain outlets listed | 90% | 90% |
| Independents listed | 61% | 62% |
| Listed, no first-party ordering | 85% | 75% |
Share of open food-serving places (no bars) with recent reviews in each city.
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Delivery app listings in Sydney and Melbourne. Share of open food-serving places (no bars) with recent reviews in each city.
| Uber Eats | DoorDash | |
|---|---|---|
| Sydney | 65% | 40% |
| Melbourne | 64% | 46% |
Who leads, city by city
The vendor seen at the most places in each system, nationally and in each city, as a share of that city's places with the system seen.
| Australia | Sydney | Melbourne | |
|---|---|---|---|
| POS | Square 60% | Square 44% | Square 48% |
| Booking platforms | OpenTable and NowBookIt, level | OpenTable and SevenRooms, level | OpenTable 63% |
| Online ordering | Square Online 35% | Square Online 25% | Square Online 25% |
| Loyalty | Hey You 92% | Hey You 100% | no clear leader |
| Card and dining rewards | EatClub 57% | EatClub 72% | EatClub 73% |
Australia and New Zealand, side by side
The same systems on the two national bases. A vendor's share is of the country's places with that system seen.
- POS. Square leads Australia (60%); SIPO leads New Zealand (47%). Seen in both: Lightspeed (3% in Australia, 9% in New Zealand).
- Booking platforms. OpenTable and NowBookIt are near level in Australia; NowBookIt leads New Zealand (41%). Seen in both: NowBookIt (36% in Australia, 41% in New Zealand), SevenRooms (24% in Australia, 6% in New Zealand) and ResDiary (5% in Australia, 20% in New Zealand).
- Online ordering. Square Online leads Australia (35%); Ordermeal leads New Zealand (36%). Seen in both: Foodhub (10% in Australia, 12% in New Zealand), Nextorder (8% in Australia, 2% in New Zealand) and TuckerFox (5% in Australia, 17% in New Zealand).
- Card and dining rewards. EatClub leads Australia (57%); First Table leads New Zealand (71%). Seen in both: EatClub (57% in Australia, 10% in New Zealand), Entertainment (24% in Australia, 38% in New Zealand) and First Table (12% in Australia, 71% in New Zealand).
- Marketplace storefronts. 7% of Australia's places with online ordering seen use a storefront a delivery marketplace runs, higher than New Zealand (1%).
Share of each country's open table-service restaurants with recent reviews and a reservations vendor seen.
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Booking platforms seen in both Australia and New Zealand. Share of each country's open table-service restaurants with recent reviews and a reservations vendor seen.
| Australia | New Zealand | |
|---|---|---|
| NowBookIt | 36% | 41% |
| SevenRooms | 24% | 6% |
| ResDiary | 5% | 20% |
Sample from the list
| Venue | City | Type | Category | Website | Phone |
|---|---|---|---|---|---|
| Secret Grounds Cafe | Doncaster | Cafe | Coffee shop | Website shown | Phone shown |
| The Pickers Union | North Geelong | Cafe | Cafe | Website shown | Phone shown |
| Grand Bavarchi | Parramatta | Restaurant | Indian restaurant | Website shown | Phone shown |
| Osteriya | Brighton | Restaurant | Italian restaurant | Website shown | Phone shown |
| Sahar Afghan Restaurant | Newport | Restaurant | Restaurant | Website shown | Phone shown |
Frequently asked questions
Which POS system do most Australia restaurants use?
Square: 60% of Australia places with a POS system seen.
Which booking platform do most Australia restaurants use?
No single one: OpenTable (41%) and NowBookIt (36%) are near level, as shares of open Australia table-service restaurants with recent reviews and a reservations vendor seen.
Do Australia restaurants use marketplace storefronts for online ordering?
7% of Australia places with online ordering seen use a marketplace-run storefront.