What technology do restaurants in Sydney use?
Square leads POS in Sydney, at 44% of places with a POS system seen. 12% of open Sydney eating and drinking places with recent reviews show a POS system. 13% of Sydney's food-serving places (no bars) show online ordering, lower than Melbourne (21%).
Share of open Sydney eating and drinking places with recent reviews and a POS vendor seen.
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The leading POS system vendors in Sydney. Share of open Sydney eating and drinking places with recent reviews and a POS vendor seen.
| Share | |
|---|---|
| Square | 44% |
| Redcat | 16% |
| Abacus | 7% |
| Lightspeed | 6% |
| ZiiCloud | 4% |
| TapTouch | 4% |
Share of open Sydney eating and drinking places with recent reviews and a POS vendor seen.
- Square came up most often: cafes and coffee places first, then restaurants of every kind, mostly independents.
- Redcat is the chains' system: bubble tea, juice, burger and chicken shops, almost all of them multi-site brands.
- Abacus leans towards Asian restaurants, with Italian restaurants and cafes too.
- KPOS turns up at Japanese, Korean and sushi restaurants, Lightspeed at cafes and Italian and French restaurants, TapTouch at fast food, kebab and chicken shops.
12% of open Sydney eating and drinking places with recent reviews show a POS system.
Share of open Sydney eating and drinking places with recent reviews.
More Sydney shares
21% of open Sydney table-service restaurants show reservations
13% of open Sydney food-serving places (no bars) show online ordering
Vendors we track
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Which places run which POS
Each dot is a place in Sydney where we found its POS, coloured by system; grey dots are places where no system showed in public. The map shows what we found, not a market share, and dot positions are approximate.
Reservations in Sydney
21% of open Sydney table-service restaurants with recent reviews show reservations.
Share of open Sydney table-service restaurants with recent reviews.
At the top of reservations in Sydney, OpenTable (36%) and SevenRooms (33%) are near level.
Share of open Sydney table-service restaurants with recent reviews and a reservations vendor seen.
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The leading reservations vendors in Sydney. Share of open Sydney table-service restaurants with recent reviews and a reservations vendor seen.
| Share | |
|---|---|
| OpenTable | 36% |
| SevenRooms | 33% |
| NowBookIt | 25% |
| ResDiary | 5% |
| Obee | 2% |
| inline | 1% |
DashLeads
Every Sydney restaurant and the systems it runs
- Sydney restaurants with their POS, booking and online ordering vendors
- The places on Square, Square Online and EatClub, and the ones on none
- Sydney by neighbourhood, next to the outlet profile
- Export the list to your CRM
We walk you through Sydney, system by system.
Online ordering in Sydney
13% of open Sydney food-serving places (no bars) with recent reviews show online ordering.
Share of open Sydney food-serving places (no bars) with recent reviews.
Square Online leads online ordering in Sydney at 25%, ahead of Redcat Online Ordering at 12%.
Share of open Sydney food-serving places (no bars) with recent reviews and an online ordering vendor seen.
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The leading online ordering vendors in Sydney. Share of open Sydney food-serving places (no bars) with recent reviews and an online ordering vendor seen.
| Share | |
|---|---|
| Square Online | 25% |
| Redcat Online Ordering | 12% |
| DoorDash Storefront | 10% |
| Nextorder | 8% |
| Bite | 7% |
| Abacus Online Ordering | 6% |
Rewards and discounts in Sydney
15% of open Sydney eating and drinking places with recent reviews show rewards and discounts.
Share of open Sydney eating and drinking places with recent reviews.
EatClub leads rewards and discounts in Sydney at 72%, ahead of Velocity x me&u at 15%.
Share of open Sydney eating and drinking places with recent reviews and a card and dining rewards vendor seen.
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The leading rewards and discounts vendors in Sydney. Share of open Sydney eating and drinking places with recent reviews and a card and dining rewards vendor seen.
| Share | |
|---|---|
| EatClub | 72% |
| Velocity x me&u | 15% |
| Entertainment | 14% |
| My NRMA dining | 12% |
| First Table | 10% |
| Amex Platinum Dining Credit | 2% |
Delivery platforms in Sydney
68% of open Sydney food-serving places (no bars) with recent reviews are listed on a leading delivery app.
Share of open Sydney food-serving places (no bars) with recent reviews.
Uber Eats lists the most places in Sydney at 65%, ahead of DoorDash at 40%. Listed is not orders. More on restaurant delivery platforms.
Share of open Sydney food-serving places (no bars) with recent reviews.
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The delivery apps that list the most Sydney places. Share of open Sydney food-serving places (no bars) with recent reviews.
| Share | |
|---|---|
| Uber Eats | 65% |
| DoorDash | 40% |
Marketplace storefront or own ordering
Share of open Sydney food-serving places (no bars) with recent reviews and an online ordering vendor seen.
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Ordering channel types in Sydney. Share of open Sydney food-serving places (no bars) with recent reviews and an online ordering vendor seen.
| Share | |
|---|---|
| Own ordering software only | 85% |
| Marketplace storefront only | 11% |
| Both | 4% |
Sydney against Melbourne
Each line is a share of the city's own places with recent reviews.
- POS. 12% of Sydney's eating and drinking places show a POS system, close to Melbourne (17%).
- Booking platforms. 21% of Sydney's table-service restaurants show a booking platform, close to Melbourne (25%).
- Online ordering. 13% of Sydney's food-serving places (no bars) show online ordering, lower than Melbourne (21%).
- Loyalty. 2% of Sydney's eating and drinking places show a loyalty programme, close to Melbourne (1%).
- Card and dining rewards. 15% of Sydney's eating and drinking places are on a card or dining rewards programme, close to Melbourne (14%).
- Delivery app listings. 68% of Sydney's food-serving places (no bars) are listed on a leading delivery app, close to Melbourne (67%).
Sydney and Australia as a whole
The leading vendor of each system in Sydney, next to the national leader.
- POS. Square leads both nationally (60%) and in Sydney (44%).
- Booking platforms. In Sydney OpenTable (36%) and SevenRooms (33%) are near level; nationally no vendor clearly leads.
- Online ordering. Square Online leads both nationally (35%) and in Sydney (25%).
- Loyalty. Too few Sydney places show a vendor to name a leader (Hey You (100%)); nationally Hey You leads at 92%.
- Card and dining rewards. EatClub leads both nationally (57%) and in Sydney (72%).
Delivery in Sydney, in detail
54% of delivery-listed Sydney places are on two or more of the leading apps, and 41% on Uber Eats only and 4% on DoorDash only. Chain outlets are listed more often than independents (90% against 61%). 85% of the delivery-listed places show no first-party ordering of their own, the open slot for an ordering vendor. Across the Tasman, that two-app share is lower than Auckland (68%), Wellington (73%) and Christchurch (70%).
Frequently asked questions
Which POS system do most Sydney restaurants use?
Square: 44% of Sydney places with a POS system seen.
Which booking platform do most Sydney restaurants use?
No single one: OpenTable (36%) and SevenRooms (33%) are near level, as shares of open Sydney table-service restaurants with recent reviews and a reservations vendor seen.
What share of Sydney restaurants take bookings online?
21% of open Sydney table-service restaurants with recent reviews show a booking platform.
Do Sydney restaurants use marketplace storefronts for online ordering?
15% of Sydney places with online ordering seen use a marketplace-run storefront.